272 total
Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others. They were efficient, friendly, personable and very easy to work with.
Date of experience: December 19, 2018
Very beautiful charm, shipping was excellent and Hilary is SUCH a sweetheart!!!
Date of experience: December 11, 2018
Great value and service with a personal touch.
Date of experience: December 12, 2018
I ordered a charm for my daughters birthday and 4 weeks later it still hasn't arrived. I emailed Charm Heaven and they ignored me until I filed a Paypal claim. They then apologised and promised a refund then went back to ignoring me. I made a claim through Paypal and they ignored that until the day before the deadline when they provided a fake tracking number to Paypal! All I want is my money back for something I paid for and didn't receive and this company is refusing to do the right thing! Shame on you Charm Heaven for treating a customer this way!
Date of experience: March 31, 2017
I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60.
Items very well packaged, in genuine Chamilia boxes, wrapped in tissue and gift bag provided.
Will definitely use Charm Heaven for future purchases and highly recommend.
Date of experience: October 07, 2012
I ordered a lovely charm sadly things didn't go to plan what with the really bad weather , it was all delayed but I have to say how impressed I was with the lady called Hillary so professional but very caring and helpful at the same time , thank you for all of your help , I was given a refund straight away no waiting at all like you do with most things these days , I'm so impressed I will be shopping with you again,
Kr
Patricia Heath
Date of experience: March 03, 2018
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery. Everything beautifully presented with original Chamelia packaging. So impressed with each little charm nestling in its own presentation box! Customer service is incredible. I cannot rate this company highly enough. Buy with confidence. I will definately be a repeat customer.
Date of experience: January 25, 2014
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrapping if giving as gifts.....so professional !!! I'll be shopping with yourchamilia.com again !
Date of experience: November 16, 2011
The delivery of my charms was amazing!!! I ordered around 3pm the one afternoon and the charms arrived the next morning!!
The only problem I experienced was when I went to checkout from my basket - there was no 'proceed' or 'checkout' button to press. This was resolved with me using the websites 'contact us' page and a quick response from Charm Heaven.
Date of experience: March 04, 2013
Products as described. Easy to use web site. Cost effective next day service - discounted as order over £50. Well packaged. Initial confusion regarding site name - understand this was 'forced' by manufacturer - but one phone call resolved this and saved me placing order on wrong site (manufacturers) which would have delayed delivery. Family have now used Charm Heaven several times.
Date of experience: January 16, 2012
I ordered my item on 23 December, late, as I'd been searching for this particular Chamilia, out of stock, Snowman Bead everywhere on the internet and in the shops and had given up hope. I found it by chance on Charm Heaven's website. By this stage, I didn't expect it to arrive in time for Christmas, so I didn't request or pay for fast delivery. Yet to my astonishment and extreme delight, the bead arrived the very next day Christmas Eve 24 December. Simply quite brilliant and amazing. Thank you so much Charm Heaven. You made my Christmas.
Date of experience: December 29, 2011
I recently ordered 2 Chamilia charms from Charm Heaven (on 4th Feb.) One was out of stock so Hilary emailed me to say that they would send both charms out together earlier this week once they were available. I received a further email yesterday to say they had been dispatched and they arrived safely today. Can't fault the service I had from this company and the charms were lovely!
Date of experience: February 14, 2018
An excellent service with reasonable prices, cheaper than other outlets. Very impressed with the packaging. Each charm ordered came in its own little gift box. Even Charmilia does not offer this service. Would highly recommend. This is my second order through this company. Their choice of charms far greater than can be found in the high street.
Date of experience: December 19, 2012
My charms arrived quickly despite the Xmas post, beautifully packaged with little gift bags, original Chamilia packaging and spare tissue paper - everything to enable you to give them as gifts. They were also a very good price, having shopped around. It was a pleasure to receive something that had been sent with such care - I shall definitely use them again!
Date of experience: December 21, 2013
This company were able to provide charms I was unable to find anywhere else; that includes shops, shop ordering systems, other web sites and even Chamilia's own site, when trying to replace sentimental charms when my daughter's braclet was stolen. They were exceptionally quick, a couple of charms came within 24 hrs. I was a little dubious about using an unknown site but I couldn't be more pleased. I have no problem with recommending Charm Heaven to everyone.
Date of experience: May 29, 2012
I ordered 3 charms then received a phonecall explaining there would be a slight delay as 2 were out of stock however received them 3 days later so was really pleased. Charms are stunning and came in proper boxes instead of cardboard sleeves with plenty extra chamilia tissue and gift bag. Will definately buy from them again.
Date of experience: January 24, 2013
Hi All
Recently ordered some charms and a bracelet from Charm Heaven to take advantage of the 3 for 2 offer. Recieved everything promptly including the extra wrapping they provide for presents| what a good idea that is. Would recomment them to anyone and also the amount of different ones you can get get compared to shopping on the high street.
Date of experience: December 30, 2012
I purchased a bracelet as part of my wives Christmas. Unfortunately it was the wrong size. I returned it and I was given regular updates from Charm Heaven about my order. Considering it was the Christmas period I received a replacement very quickly. First class service, and would definitely recommend. Will be using them again.
Date of experience: January 13, 2018
The only place I go to purchase my Chamilia charms. Had an issue with the new website when last ordering however once I spoke to Gary he sorted everything out for me and had the charms I wanted for Christmas in less than 24 hours of speaking to him. Hows that for great customer service !!!
Date of experience: December 20, 2011
Was looking for Chamila charms that I couldn't find on the high street, even through the usual online high street brands was out of stock. Then I found Charm Heaven - was at first a little apprehensive with regards to cheap imitations but the reviews were really good! Took a chance and very happy with the charms and service - definately will be coming back to buy more!
Date of experience: April 28, 2013
