Classic Windows

Never got to the endpoint of reviewing them on their products. They failed, rather miserably, with their pre-sales follow-up and service.

I was referred to them by my architect. The sales guy, well knowing in advance that I am a homeowner, not a contractor, came out to our home and presented their products to me. During discussions, I discovered that they sell themselves as the "manufacturer" of the products, not a full-service stop, which would also include installation. Hence, I immediately tried cutting short the meeting because I didn't want to put myself in a situation where, in case of a product issue, I end up in the middle of both, a manufacturer and an unrelated installer, in a "he did, we did" conflict.

The sales guy, however, assured me that he may be able to refer me to some contractors who have experience installing their windows for their other customers. And from there, the infinite waiting began. I waited for them patiently, including leaving voicemails on their office number, on the sales guy's mobile number, sending texts and emails, etc. but no reply. I also left a voicemail for the owner, but he too never got back to me.

I am sure the owner will now find the time and opportunity to respond to this online grievance, but at this time, it may be too little, too late.

Inasmuch as I didn't want to go to a big brand company, and wanted to give this small company an opportunity, I guess they just blew it.

Again, if you are like me, who wants a 1-stop shop experience (material and labor included), I strongly recommend that you look elsewhere. If truth be told, it is not worth getting into a situation where potentially, a supplier and an installer would blame each other, while you are stuck in the middle, with no end to resolution.

Please see attached photos documenting my prior review statements. 1 check is posted.

Having a very hard time getting someone to return phone calls on some issues we have with our door and windows

High quality product as represented. Great customer service from a friendly and truly expert staff. My experience was entirely different than the one low customer rating. The other low rating was from someone who never purchased their product? I replaced every window in my home and couldn't be happier.

I'd like to thank Tom for working with us to handle an issue with a window that was long out of warranty. He went above and beyond to help us out. It was much appreciated!

I ordered custom windows from Classic Windows for my new construction. Windows were installed in 2014. I compared many top-notch brands available in the market and found that Classic windows products were equally good or better than the top brand products. Prices were very reasonable. I waited two winters after I moved in, to write a review about them. I made a service call during this time and they showed up on the next day and service was really good. The defect was due to a mistake in the installation by carpenters. But Classic windows fixed it. I would happily recommend Classic Windows to anyone for quality products and service.

Classic Windows is an outstanding company to work with. Not only do they provide an exceptional quality product their customer service is top notch.

Tom Davis at Classic Windows assisted us with every detail of our window selection process of our home building project. Tom guided us, the builder and architect through the process of selecting the best windows and doors for our home based on quality and design. Not only was Tom instrumental in educating us in the quality level of different windows he also helped us achieve our vision of how we wanted the windows to look. He offered samples, researched hardware and provided competitive pricing when compared to large national window companies.

Our doors and window's have been installed and they are meeting every expectation we have. We would highly recommend Classic Windows to anyone who wants a high quality product, great customer service and competitive pricing.

I love that we chose to support our local Libertyville businesses by working with Classic Windows.

Classic windows was a great company to work with. Tom Davis was outstanding to work with. He is highly knowledgeable, provided excellent customer service and was very professional. Tom was very easy to work with. It was great to support a local family owned libertyville business and to get a tour of the facility.

Their quality and value is outstanding. We ordered replacement windows and new windows. They are spectacular and have completely changed the look of our house. The windows are stunning! I highly recommended Classic windows for windows and doors.

Top notch guys and top notch product. And their prices are very reasonable! It was a pleasure to do business with them...