Are you driven, passionate and curious?
CWD is a place for people that love to learn and grow. Our culture is challenging and collaborative. We give a deep sense of purpose to create amazing solutions that are truly different and empower our customers. Our goal is always to build strong, diverse teams of innovative people and give them the tools to succeed.
If you’re ready for a new opportunity, introduce yourself.
OPPORTUNITIES
Research & Development
This is where some of the brightest minds, create some of the most innovative and empowering products. Our R&D teams are not content with following the crowd, but rather focus on enriching people’s lives with everything they make. They push themselves every day to rise above the challenge and design the very best products that are smart simple and stylish. If you are passionate about technology and love to see your ideas come to life this is the place for you.
No Current Postings
Design
Design's duties begin in the development stages of a product and continue well into its life in retail. Working closely with Research & Development and Marketing, these departments work to develop unique and creative identities for each of CWD's brands while placing these products in the hands of the end consumer. From new product concepts to business cards, Design makes sure CWD presents itself with its best foot forward, operating at a high speed to maintain a leading position in the marketplace.
E-commerce and Marketing
This is where the connection between us and our customers happens. Our talented e-commerce and marketing teams get our message to the masses in a highly competitive landscape. They drive sales with out of the box ideas and a strong focus on customer service. By creating engaging experiences on our brand sites and building strong relationships with customers through social media, these individuals ensure our customers know and love our products as much as we do.
Administration
The Accounting, Human Resources and Information Technology teams play a vital role in daily operations at CWD and the quality of products delivered to customers.
Accounting supports all departments in reconciling cash flow tracking, preparing accurate account information, tracking inventory accounts and assisting with order processing (among many other tasks) to ensure superior performance within CWD.
Human Resources is the driver of the culture at CWD. This department lays a foundation for great achievement by fostering a positive environment in which team members develop their skills and grow within the organization.
Information Systems (IS) is responsible for infrastructure planning, training, maintenance, security and technical support services for over 100 users. By understanding the goals, missions, and work of CWD, this department anticipates any and all IS needs while providing the tools needed to increase efficiency for team members.
Operations
The Operations department is responsible for the supply chain from completion of manufacturing through to multiple distribution centers, warehouse locations and our customers. This department ensures 1,500 to 2,000 products are distributed in a timely and efficient manner each day, including all planning, shipping, order processing and warehouse management. Our mission is to exceed customer expectations through superior order desk service and 24-hour order turnaround.
Customer Experience
The Customer Experience Department’s mission is to provide elite customer service in a professional and courteous manner while maintaining high standards as a retail market seller on an array of marketplaces. This department’s goal is 100% customer satisfaction, and delivers on this promise by recommending to customers the products that best suit their needs, ensuring these products are set up correctly for maximum usage and enjoyment, providing warranty protection, and assisting all customers from point of sale until delivery. The Customer Experience team also plays a pivotal role in CWD’s quality assurance by assisting Research & Development team in conducting product testing and customer surveys as well as compiling input from customers regarding product enhancements and other recommendations.
No Current Postings
Why CWD?
Our base of operations in Niagara Falls serves as a dynamic hub of activity for people passionate about Creating What’s Different. The open, respectful and inspired atmosphere at CWD naturally encourages our team members to collaborate and innovate together.
We are on a mission to assemble a team of motivated individuals who know how to get results – and have a rich talent pool of over 40 to prove it! We have exceptional standards; our competitive spirit and high level of determination have revolutionized the world of consumer electronics. Our organization is built upon a dynamic, collaborative framework that is equal parts challenging and rewarding.
Being part of the CWD team means you receive paid benefits, training and education reimbursements, advancement opportunities, product discounts and corporate paid team events – in addition to growing both personally and professionally among an exciting group of goal-oriented and talented specialists.
Interested? Continue reading to learn more about our current opportunities.
Work and live in Niagara!
The Niagara Region’s world-renowned natural beauty provides an incredible backdrop for a wealth of exciting events that make Niagara a unique place to work, play and live! Niagara has an abundance of hiking trails, golf courses, wineries, cultural organizations and of course, beautiful Niagara Falls. With an affordable cost of living, you can take advantage of everything Niagara has to offer!
BENEFITS
Competitive Compensation
CWD offers competitive compensation.
Health Benefits
We are committed to the health and wellness of our team members and their families. CWD offers team members a comprehensive benefits package that includes health and dental coverage, out of country care, vision care, basic life insurance and accidental death and dismemberment insurance. Additionally, we offer a fitness reimbursement, encouraging team members to utilize health club memberships, fitness classes, sports teams or running clubs.
Social Responsibility
CWD supports fundraising activities for Crime Stoppers Niagara, the Children’s Miracle Network, Plan International Canada, Project SHARE, the McMaster Children’s Hospital and Hamilton Health Sciences.
Incentive Programs
We believe that our team members contribute to the overall success of the company and that everyone should share in these accomplishments. This is why we offer many incentive programs with the opportunity for team members to earn additional financial rewards. CWD has commission structures and bonuses based on core competencies for a number of departments. We are an environment that recognizes the accomplishments of our team and have a pay for performance structure to compliment this. Additionally, CWD awards team members a bonus for referrals of successful applicants to our organization.
Product Discounts
We offer team members product discounts on all of our brands; many of those products are recognized through various awards and exceptional customer product reviews.
Teambuilding Activities
A team environment is encouraged through participation in company paid lunches to brainstorm ideas and discuss work related topics outside of the office setting. CWD holds a total of four (4) “Corporate Team Events” on an annual basis, to encourage teamwork and collaboration among team members and to support various fundraising events for the charities we support.
Excellence Awards
Semi-annual awards are given to those team members who have demonstrated one or more of CWD’s core values which include development, innovation, efficiency, integrity, and ownership.
Learning & Development
At CWD, our team members are our greatest asset. We strongly believe in developing our team members on a professional and personal level. We offer an extensive orientation program whereby new hires have the opportunity to job shadow peers in various departments so they gain a big picture perspective. We provide all team members with the opportunity to further develop their skills during regular in-house training programs and feedback sessions. Additionally, we also offer a unique, in-house program designed to prepare exceptional team members for management roles. Continuous learning outside of the organization is encouraged and educational reimbursements are offered for up to $1000 annually.
RRSP Program
We have recently introduced a pilot RRSP program for the management team, whereby CWD will match contributions up to $1000 per year for eligible team members in a DPSP to assist in planning for the future.
Work Environment
At CWD, we believe in a work environment that cares about our team members and recognizes their contributions. Some of those include:
• Company sponsored events such as family picnics and barbeques
• Annual staff celebrations
• Open concept workspace to encourage idea sharing
• Celebrate personal milestones such as birthdays, birth/adoptions
• Dress down Fridays
Service Awards
We take pride in celebrating our team member’s loyalty and commitment to the organization. We recognize team member’s length of service on a yearly basis for their hard work and dedication to the company.