Help & Support

Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.

Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.

Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.

If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.

Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.

Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.

If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.

If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.

Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.

Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.

Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.

If you have a Premium or Pro Cbox, you can create a moderator account for yourself here, and then ban people with one click while logged in to your Cbox. You will see [x][o] links next to each message. Clicking the [o] will ban that user.

Alternatively, go to your Messages page, select a message from the user you want to ban, and click the "Ban" link.

Your Blocked users page lists the bans currently in force. To unban someone, select the ban and click "Unban". Bans that show as "expired" will be cleared within a few minutes.

Cbox can display a status message showing who is currently typing a message in your Cbox. This feature is available to Premium and Pro Cboxes. Enable it in settings from the display users online drop-down.

You can move your Cbox embed code around in your HTML to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.

Your code may include something like this:

position: relative; margin: 0 auto;

Remove margin: 0 auto; to eliminate the centering. You can replace it with float: left; or float: right; to make your Cbox move to the left or right, respectively.

To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.

Other code variations may have different position methods, but can usually be edited in CSS. For example, the "fixed button" code includes inline CSS which controls its position on the page.

You can change your Cbox account control panel password at the Account details section of your control panel.

If you can't remember your current password you can request a new one at this page.

To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.

Firefox from version 72 includes an Enhanced Tracking Protection feature that is now enabled by default. This feature misidentifies Cbox as a "fingerprinter" or "tracker" service and blocks it on third party sites, including your own site if you have embedded your Cbox there.

You can disable ETP or add an exception to allow Cbox to load on your site. You should also still be able to use your Quick Link to access your Cbox.

Cbox has notified the list provider and has requested removal, and we are awaiting resolution. We are unfortunately not able to provide a timeline for when this will happen.