ASM Consultant, Affecto AB, Stockholm
DECEMBER 2012 - AUGUST 2016
I worked as ASM Consultant. My tasks where installing/upgrading Informatica software for Affecto:s customers.
I was also responsible for supporting our customers by phone/email. This includes advanced troubleshooting and contact with the vendor (Informatica).
Teamleader, Dustin AB, Stockholm
SEPTEMBER 2009 - NOVEMBER 2012
I worked at the combined norwegian sales/customer service-department.
My daily task includes providing product information to Norwegian customers, general sales work, placing orders and customer service (Returns, Troubleshooting, CustomerCare).
I started at Dustin Norway when it was in the starting pits, I have been a part of the establishment of the Norwegian department. And in that relation I have been active in writing and developing internal working processes, hiring conditions, coordinated logistics and making sure we are in collaberation with Norwegian Business Ethics-laws. My experiences and knowledge from this made me in October 2010 team manager for the Norwegian Sales department and Customer service. I am now in charge for 4- co -workes.
Supportspecialist, Dell AB, Stockholm
SEPTEMBER 2006 - JANUARY 2009
2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems.
2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems.
2008-2009: Worked at Dell Enterprise Team Nordic. Supporting Dell Poweredge, Powervault and Powerconnect by phone and email. We helped customers troubleshoot hardware and software-problems on their server and storage-solutions. One of my responsibilities at this work was to maintain Dell Nordic`s intranet-server, where we store local documents, processes etc.
Supportspecialist, Sykes Datasvar AB, Sveg
MARCH 2002 - SEPTEMBER 2006
2002-2004: First line support for HP Laser printers. Supporting hardware and software by phone and email.
2005: First line support for Fujitsu Siemens computers. Troubleshooting hardware and software-issues by phone and email.
2006: Hardware-specialist for HP Laser printers. Reviewed all cases where a tech was needed to solve a case, before I sent the case to the correct service provider. Also responsible for talking to the service-providers.
Intern, WIS, Kyrkseaterora
2002
Intern at WIS, a local IT-company. Learned some basic programming in Delphi. Helped installing networks, servers and printers at schools.
