Important Information

Taxes & Duty: Some International shipments may have taxes or duty levied by local customs authorities. If so, the recipient will be required to pay such taxes or duty on or after delivery.

Terms & Conditions: DHL standard Terms and Conditions of Carriage apply. For more information please click here.

Liability: DHL’s liability in respect of any one Shipment transported is limited to its actual cash value and shall not exceed:

• $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or
• $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.

Transit Times & Tracking: Transit times are a guide only and not guaranteed. There may be a 24-36 hour delay on parcel delivery information becoming available online.

Claims: In the unlikely event of you needing to make a claim, please click here to view our Claims Guide.

Data Protection: Your personal details are important to us and will be used fairly, in confidence and kept secure for no longer than necessary in compliance with the Data Protection Act 1998. By signing the DHL Servicepoint order, you acknowledge and accept the terms of the personal data statement.