Contact Us

Need help with your query? Browse the topics below and find out the best way to contact Condor Ferries.

We are more than happy to assist you with any questions you may have.

Frequently asked questions

Browse our range of frequently asked questions to find the answers to some of the most common queries other customers have. Click here to view our FAQs.

Manage bookings

You can access My Account to book, amend or cancel your reservation with us. Click here to begin.

Live Chat

The quickest way to deal with your query is through Live Chat on our website. Click here to chat now. Live Chat is available Monday to Friday 10:00- 20:00, Saturday 10:00-16:00, Sunday 10:00-16:00. 

Social Media

Another quick and efficient way for us to help you with your query is through our Facebook or Twitter pages. Click here to send us a private message on Facebook or click here for Twitter.

Call us

Please call us on 0345 609 1024 and a member of our Contact Centre team will be happy to assist you. During busier times, there may be a wait before your call is answered. Our Contact Centre is open Monday to Friday 10:00- 18:00, Saturday 10:00-16:00, Sunday 10:00-16:00.

Mailing address

Condor Ferries
Poole Ferry Terminal,
New Harbour Road South,
Poole,
BH15 4AJ

Email us

Send an email to contactcentre@condorferries.co.uk and we will get back to you as soon as possible.