Commerce Bank

Enhanced Security Setup

In addition to your Customer ID and Password, Enhanced Security verifies your identity at login.

Our multi-factor authentication solution replaces Security Questions & Answers.

Select and set up your preferred Enhanced Security authentication method.

This method must be validated before completing login.

Your preferred method(s) will be used for both Online Banking and the Commerce Bank Mobile App.

Method

Set up

Text

Standard messaging rates apply

Phone Call

Push Notification

You must have the latest version of the Commerce Bank mobile app

Google Authenticator

Security Key

You can add or change your preferred methods at any time by accessing Customer Service > My Profile > Enhanced Security Settings.

To scan a QR Code:

In the app, tap the "+" sign
Tap "Scan a QR code" and scan the code below

Can't scan? Click here to enter the key manually.

To enter a setup key:

In the app, tap the "+" sign
Tap "Enter a setup key"
In the Account field, enter your Online Banking Customer ID
In the Key field, enter the following string of numbers and letters below
Tap "Add"

Enhanced Security

One-Time Code

Resend Code

Choose a different authentication method

Enhanced Security

To verify it’s you, please select one of the following authentication methods.

Email me a one-time security code to {{factor.Email}} Call me with a one-time security code at {{factor.PhoneNumber}} Text me a one-time security code to {{factor.PhoneNumber}} Authenticate with Google Authenticator Authenticate with Security Key

Enhanced Security Setup

Please provide your email address and mobile phone number. Your contact information will be used to set up your preferred authentication method(s).

Email Address

Primary Email Address *

A primary email address is required

Phone Number

Mobile Phone Number *

A mobile phone number is required

Confirm your Contact Information

Email Address

Phone Number

First, verify your account details to change your password.

Your access has been locked because of too many failed log in attempts.

Next, enter your card details.

Choose how you want to receive a one-time security code.

Enter the one-time security code sent to {{codeRecipient.option}}

Create a new password.

Next, please answer the following questions.

Enhanced Security Setup

{{setupHeaderText}}

To scan a QR Code:

To enter a setup key:

Enhanced Security

Enhanced Security

Enhanced Security Setup

Confirm your Contact Information

Log in to Online Banking

Enrollment Pending

First, verify your account details to change your password.

Your access has been locked because of too many failed log in attempts.

Next, enter your card details.

Choose how you want to receive a one-time security code.

Enter the one-time security code sent to {{codeRecipient.option}}

Create a new password.

Next, please answer the following questions.

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List of Supported Carriers

Enhanced Security Setup

{{setupHeaderText}}

To scan a QR Code:

To enter a setup key:

Enhanced Security

Enhanced Security

Enhanced Security Setup

Confirm your Contact Information

Unable to Confirm your Identity

Having Trouble?